1. Introduction

At Home Gyms Plus ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.homegymsplus.com.

2. Shipping Destinations

Where We Ship To:

• The lower 48 States

3. Shipping Costs

Standard Free Shipping:

• Curb-side delivery

4. Order Processing Time

Processing Time:

• Orders are processed within 3-5 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time:

• Orders placed before 2:00 PM EST will begin processing the same day.

Weekend and Holiday Orders:

• Orders placed on weekends or public holidays will be processed on the next business day.

5. Transit Time

Standard Free Shipping:

• 3-10 business days

6. Shipping Methods and Carriers

Reliable Carriers:

• We partner with reputable carriers to ensure your package arrives safely.

Carriers:

• USPS, UPS, FedEx

Shipment Tracking:

• All orders include tracking information, which will be provided via email once your order has shipped.

7. Order Tracking

Tracking Information:

After your order has been shipped, you will receive an email containing:

• Carrier Name
• Tracking Number

8. Delivery Issues

8.1 Delayed or Lost Packages

• Delayed Delivery:
  If your package is delayed beyond the estimated delivery time, please contact us at support@homegymsplus.com.
• Lost Packages:
  If your tracking information indicates that your package was delivered but you have not received it:
  • Verify the shipping address provided.
  • Check with neighbours or building management.
  • Contact us for further assistance.

8.2 Damaged Packages

• Reporting Damage:
  If your package arrives damaged:
  • Take photos of the damaged packaging and item(s).
  • Contact us within 24 hours at support@homegymsplus.com.

9. Missing Items

Reporting Missing Items:

• If any items are missing from your order:
  • Contact us within 24 hours of receiving your package.
  • Provide your order number and details of the missing item(s).

10. Return and Refund Policy

Returns:

• Returns are accepted within 15 days of delivery. 

Conditions for Returns:

• Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it. 
• Original Packaging: The item must be in the original packaging, with all labels and tags attached.
• Proof of Purchase: The item must include the original invoice.

Return Shipping:

• Return Shipping Costs: Return shipping costs are the customer's responsibility.
• Restocking Fees: Returns will incur a restocking fee of 25%.

Refunds:

• Refunds are processed within 7 business days upon receiving the returned item.

For More Information:

Please refer to our Return and Refund Policy for detailed information.

11. Incorrect Address

Address Accuracy:

• Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages:

• If a package is returned to us due to an incorrect address:
  • We will contact you to arrange reshipment.
  • Additional shipping charges may apply.

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

• Email: support@homegymsplus.com
• Phone: 725 529 3670

Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Home Gyms Plus!

We appreciate your business and are committed to providing you with exceptional service.