Return & Refund Policy

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Home Gyms Plus website located at www.homegymsplus.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@homegymsplus.com

Phone: 725 529 3670

3. Return Eligibility

Customers have the right to cancel their purchase and return the product within 15 days of delivery.

Conditions for Return

Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
Original Packaging: The item must be in the original packaging, with all labels and tags attached.
Proof of Purchase: The item must include the original invoice.

4. Return Process

To Initiate a Return:

1. Contact Customer Service:

Email us at support@homegymsplus.com or call 725 529 3670 within 15 days of receiving your order.

Provide your order number and a detailed reason for the return.

2. Return Authorization:

After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

5. Return Shipping

Return Shipping Costs:

Customers are responsible for return shipping costs.

Restocking Fees:

Returns will incur a restocking fee of 25%.

6. Order Cancellation

Before Shipment:

You can cancel your order for a full refund if it has not yet been shipped.

After Shipment:

If the order has already been shipped, please follow the return procedure after receiving the product.

7. Refunds

7.1 Refund Conditions

Approval: Refunds are issued after we receive and inspect the returned item.
Notification: We will notify you via email regarding the approval or rejection of your refund.
Condition: Items must meet the return eligibility criteria outlined in Section 3.

7.2 Refund Processing

Method: Refunds will be processed to the original payment method used at the time of purchase.
Time Frame: Once we receive and inspect the returned item, it will take 7 business days for the refund to be processed.

8. Exchanges

Eligibility:

We replace items if they are defective, damaged, or incorrect.

Process:

To request an exchange, contact us at support@homegymsplus.com.

Shipping Costs and Fees:

For defective or incorrect items, we cover the shipping costs.
For exchanges due to change of mind, customers are responsible for shipping costs and a restocking fee of 25%.

9. Timelines

Return Window:

Returns must be reported and shipped within 15 days of receiving the product.

Return Processing:

Once we receive and inspect the returned item, it will take 10 business days for the refund to be processed.

10. Questions and Support

For more information, please:

Contact our Customer Service team: